The opportunities and commercialisation of big data - Netherlands Customer Festival 2014

The opportunities and commercialisation of big data - Netherlands Customer Festival 2014

The opportunities and commercialisation of big data - Netherlands Customer Festival 2014

Keynote interviews: The opportunities and commercialisation of big data: Profiling and loyalty without making the customer feel uncomfortable Alex Bloemendal, Country Manager Netherlands, Travix Jens Waaijers, Director Customer Centric Selling, bol.com Netherlands Customer Festival 2014

By Vocalcom

Customer Loyalty is a Two-Way Street

In the contact center world, it’s easy for agents to become overly concerned about how customers view them. Are they doing too much? Not enough? Helpful? Unhelpful? It turns out, though, that customer/business interaction is a two-way street. Customers are less concerned with anything lacking during their interactions with you, but rather want more control over the entire the process...
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