The opportunities and commercialisation of big data - Netherlands Customer Festival 2014

The opportunities and commercialisation of big data - Netherlands Customer Festival 2014

The opportunities and commercialisation of big data - Netherlands Customer Festival 2014

Keynote interviews: The opportunities and commercialisation of big data: Profiling and loyalty without making the customer feel uncomfortable Alex Bloemendal, Country Manager Netherlands, Travix Jens Waaijers, Director Customer Centric Selling, bol.com Netherlands Customer Festival 2014

By Vocalcom

Compliance in the Customer Service Technology Space

Data is the main fuel source for technology in the 21st century; however, the way in which this data should be handled is of the utmost importance. To that end, it’s important that agents and managers understand that the information contained in the cloud call center must be used in ways that comply with government regulations. Everything from not contacting...
View Full Article