The Path To Digital Mastery

The Path To Digital Mastery

The Path To Digital Mastery

Forrester analyst Martin Gill speaking at Forrester's eBusiness & Channel Strategy about how to get to the path to digital mastery and the importance of getting buy in from your company's most senior level executives in order to be successful. To learn more about how Forrester can help visit: solutions.forrester.com/digital-business

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Top Reasons Why You Need a Cloud Contact Center

It’s indisputable: the cloud is permanently changing the call center. If you’re a call center manager, IT administrator or system integrator who hasn’t yet considered the immense possibilities that cloud computing offers, then you’re a few steps behind in a game of which other players are rapidly moving forward. Don’t believe us? Let’s take a look at three essential reasons...
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