The Path To Digital Mastery

The Path To Digital Mastery

The Path To Digital Mastery

Forrester analyst Martin Gill speaking at Forrester's eBusiness & Channel Strategy about how to get to the path to digital mastery and the importance of getting buy in from your company's most senior level executives in order to be successful. To learn more about how Forrester can help visit: solutions.forrester.com/digital-business

By Vocalcom

Five Things that Your Customer Service Reps Should Always Keep in Mind

Much attention is given to the technology used in improving call center interactions, but even the greatest solution is all for naught if the agents at your organization are unable to effectively handle the equipment to assist customers with their requests. It may be surprising to hear, but being able to relate with customers through fundamental communication skills – be...
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