The Path To Digital Mastery

The Path To Digital Mastery

The Path To Digital Mastery

Forrester analyst Martin Gill speaking at Forrester's eBusiness & Channel Strategy about how to get to the path to digital mastery and the importance of getting buy in from your company's most senior level executives in order to be successful. To learn more about how Forrester can help visit: solutions.forrester.com/digital-business

By Vocalcom

Four Ways Your Call Center Software Should Support Web Service

Research continues to show that customers demand interactive, robust service through your website. For example, did you know that one in five shoppers prefer online chat over any other form of communication? It’s time to elevate call center managers’ awareness of the vast potential of servicing customers via your website. The first step you need to take is investing in...
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