The Performance Transformation

The Performance Transformation

The Performance Transformation

Enterprise Contributors are employees who perform well individually and effectively through others. However, 75% of employees believe their organization has actually made it harder for them to meet these new performance expectations. Organizations that remove barriers to employee performance and productivity, and successfully attract, develop, engage, and enable Enterprise Contributors, realize 11% higher YoY profit growth and 5% higher YoY revenue growth: http://ceburl.com/1isx

By Vocalcom

6 Tips for Fixing a Poor Customer Service Experience

As most brands will tell you, the cost of a poor customer service experience is high. According to an American Express study, 55% of consumers have intended to make a purchase but eventually backed out due to a poor service experience. A GetSatisfaction study further found that 71% of customers eventually ended a business relationship due to poor service, while...
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