The "Cake Boss" Bakery's Recipe for Social Listening Success

The "Cake Boss" Bakery's Recipe for Social Listening Success

The "Cake Boss" Bakery's Recipe for Social Listening Success

In this Take 30 With 1to1 Media webcast, Leo Minervini, chief information officer, Carlo's Bakery, the bake shop in TLC's popular "Cake Boss;" and Mila D'Antonio, editor-in-chief, 1to1 Media, discuss the social customer listening initiatives at the popular bakery and how Minervini capitalized on these initiatives to leverage new opportunities to help acquire new customers and encourage loyalty.

By Vocalcom

Don't Miss the Boat on Cloud Computing

While ‘cloud contact center’ feels like a relatively new, fresh term, the amount of data currently in the cloud is immense and substantial. A new infographic from Seagate notes that one exabyte of data is currently stored in the cloud, which, in storage terms, is equivalent to everyone living in Thailand owning an iPhone. How much is an exabyte? It’s...
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