The Salesforce Conversations with Peter Schwartz & Arianna Huffington

The Salesforce Conversations with Peter Schwartz & Arianna Huffington

The Salesforce Conversations with Peter Schwartz & Arianna Huffington

Join Peter Schwartz, SVP, Strategic Planning, Salesforce as he welcomes Arianna Huffington, Chair, President, Editor-in-Chief, Huffington Post Media Group , into the Salesforce LIVE Studio for a chat about the future of the media.

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8 Points to Consider for Customer Journey Maps

Customer journey maps are essential to having a global view of your brand’s customer service expectations. A comprehensive map may identify all the interactions a customer is expected to have along the way, as well as the motivations behind each step and the questions that may arise. No matter how thorough your brand may be during the mapping process, there...
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