The Salesforce Conversations with Peter Schwartz & Steven Johnson

The Salesforce Conversations with Peter Schwartz & Steven Johnson

The Salesforce Conversations with Peter Schwartz & Steven Johnson

Join Peter Schwartz, SVP, Strategic Planning, Salesforce as he welcomes Steven Johnson, Bestselling author & PBS host of How We Got to Now , into the Salesforce LIVE Studio for a chat about the evolution of technology as well as Steven's books and new PBS series.

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6 Golden Rules of Social Customer Service

Social customer service is more popular than ever. Between brands turning to messaging apps for conversational commerce and customers using social apps on the go, these channels are critical to customer engagement. According to a recent study by Global Web Index, more than 2.3 billion people worldwide are active social media users. How does this affect customer service? J.D. Power...
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