The Salesforce Conversations with Peter Schwartz and John Hagel

The Salesforce Conversations with Peter Schwartz and John Hagel

The Salesforce Conversations with Peter Schwartz and John Hagel

Join Peter Schwartz, SVP, Strategic Planning, Salesforce as he welcomes John Hagel, Director Deloitte Consulting LLP and Co-Chairman, Center for the Edge, into the Salesforce LIVE Studio for a chat about how the economy, organizations, and business will work in the hyper-connected economy.

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5 Reasons SMS is a Smart Channel for Great Customer Experiences

As SMS continues to be a popular channel in daily communications, its role in customer experience is more important than ever. According to a SinglePoint report, SMS open rates exceed 99%, making it a highly reliable channel for customer engagement. Consequently, more and more brands are embracing SMS as an ideal channel for delivering great customer service and launching effective...
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