The Salesforce Conversations with Peter Schwartz and John Hagel

The Salesforce Conversations with Peter Schwartz and John Hagel

The Salesforce Conversations with Peter Schwartz and John Hagel

Join Peter Schwartz, SVP, Strategic Planning, Salesforce as he welcomes John Hagel, Director Deloitte Consulting LLP and Co-Chairman, Center for the Edge, into the Salesforce LIVE Studio for a chat about how the economy, organizations, and business will work in the hyper-connected economy.

By Vocalcom

Social Media and Your Contact Center: What You Need to Know

Whether contact center managers like it or not, social media is becoming a huge part of what every contact center needs to utilize in order to be successful. More statistical evidence is showing just how important social media continues to be; 81 percent of survey respondents noted that their friends’ social media posts directly influence their purchase decisions, for instance....
View Full Article