The Salesforce Developer Keynote

The Salesforce Developer Keynote

The Salesforce Developer Keynote

Mobile and connected apps are here. The best apps are updated and released weekly, not montly. The need to iterate fast requires new ways for developers to work and collaborate, as well as, new tools and frameworks for them to use. Join Adam Seligman, VP of Developer Relations, and the rest of the Salesforce developer community as we show you how to create, and iterate on, apps on the Salesforce1 Platform faster than ever before.

By Vocalcom

5 Key Ingredients for Transforming Your Contact Center Into an Omnichannel Engagement Center

In our modern world, omnichannel is the path to delivering great customer experiences and keeping customers satisfied. An Aberdeen Group study found that brands with strong omnichannel customer engagement retain on average 89% of their customers, compared to 33% for brands with weak omnichannel engagement. What's more, PricewaterhouseCoopers claims that by 2020, the demand for omnichannel customer experiences will be...
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