The State of WebRTC

The State of WebRTC

The State of WebRTC

Learn about the state of WebRTC from Jim Machi from his keynote speech at WebRTC Expo V.

By Vocalcom

Part 2 - Top Areas of Improvement for Call Center Intraday Management

When call center managers were asked about what needed the most improvement in their call centers, they mentioned four areas. The first two – intraday staffing and queue management –were discussed in part one of this series. Now, let’s move on to the last two challenges faced: Real-time monitoring and alerts and intraday task management. The Challenge: Real-time monitoring and...
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