The TCPA on the Fringe â The HOT issues, the FCC petitions, dialers, and predicting

The TCPA on the Fringe â The HOT issues, the FCC petitions, dialers, and predicting

The TCPA on the Fringe â The HOT issues, the FCC petitions, dialers, and predicting

Where is the FCC headed with the TCPA? What can companies expect? Can changes be made on the legislative front and when will all of this happen? Featuring David Kaminski

By Vocalcom

Research Shows Customer Service Leaders Struggle Balancing Cost and Customer Satisfaction

A vast majority of customer service managers or decision-makers say that providing “good customer service” is among their top strategic priorities; however, a majority struggle with the act of balancing cost and customer satisfaction. In fact, only 37 percent of companies have a dedicated budget for customer experience improvement initiatives, according to a recent whitepaper from top industry analyst Forrester...
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