The Universal Drivers Of Loyalty

The Universal Drivers Of Loyalty

The Universal Drivers Of Loyalty

Forrester’s research has shown that there are three universal drivers across all industries that impact the quality of customer experience.

By Vocalcom

Your Customers Give You Plenty of Data: Are You Using It?

Jack has the same problem every time he dials into a customer contact center. Since he struggles to speak English, he can’t always understand the customer representative or automated list being offered. Oftentimes, as a result, he finds himself hanging up or being connected to the wrong department. Needless to say, it’s an incredibly frustrating experience. So, imagine how good...
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