The Wearable Impact in the Enterprise

The Wearable Impact in the Enterprise

The Wearable Impact in the Enterprise

From digital wrist bands and smart watches to intelligent skin patches and head-mounted displays, this is the year of wearable technology. While much attention has focused on consumer applications, the potential of these devices for the business world is enormous. Companies in the field service industry have already seen the impact of wearable technology, with technicians donning wearable "smart glasses" while out in the field, allowing many of today's leading field companies to solve issues faster, saving millions. Hear from the companies that are turning wearable innovation into a reality in the enterprise: Google Glass, APX Labs, Salesforce Wear.

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10 Steps to Creating the Perfect Live Chat Customer Experience

As described in our previous blog post, live chat is an essential channel for driving sales and customer satisfaction. From providing service on the go to helping customers make purchase decisions, live chat offers tremendous potential for delivering great customer experiences. Here are ten steps to creating the perfect live chat customer experience. Provide live chat on the most popular...
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