Tips for choosing the right cloud contact centre for your business

Tips for choosing the right cloud contact centre for your business

Tips for choosing the right cloud contact centre for your business

Jason Roos, Technical Sales Manager, Cirrus has some handy tips for organisations searching for the right cloud solution to suit their needs.

By Vocalcom

Predictive Dialing and Dynamic Resource Allocation for Collection Agencies

In the past, we’ve discussed how predictive dialer technology provides unique benefits to debt collection agencies looking to improve agent performance and increase recovery rates. That’s exactly why a whitepaper by IAT Smartdial Solutions caught our attention, which highlights one valuable feature about this technology in particular – dynamic resource allocation. For anyone not familiar with the concept, dynamic resource...
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