Tom Popik (MBA 1988) - Protecting critical infrastructure against disasters

Tom Popik (MBA 1988) - Protecting critical infrastructure against disasters

Tom Popik (MBA 1988) - Protecting critical infrastructure against disasters

Tom Popik (MBA 1988) is an entrepreneur who founded the Foundation for Resilient Societies, a nonprofit that protects critical infrastructure against natural and manmade disasters. Learn more: https://www.alumni.hbs.edu/campaign/making-a-difference/Pages/individual-spotlights.aspx?num=3330&cindex=6

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How to Transform Contact Centers into Customer Engagement Centers

In the past, contact centers have often played a passive role in customer service, handling inquiries without necessarily taking a dominant position in a brand’s overall customer service strategy. However, modern times have radically transformed the contact center into a dynamic, proactive customer engagement center. Indeed, more and more brands are recognizing their critical role in delivering great customer experiences...
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