Tom Popik (MBA 1988) - Protecting critical infrastructure against disasters

Tom Popik (MBA 1988) - Protecting critical infrastructure against disasters

Tom Popik (MBA 1988) - Protecting critical infrastructure against disasters

Tom Popik (MBA 1988) is an entrepreneur who founded the Foundation for Resilient Societies, a nonprofit that protects critical infrastructure against natural and manmade disasters. Learn more: https://www.alumni.hbs.edu/campaign/making-a-difference/Pages/individual-spotlights.aspx?num=3330&cindex=6

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5 Ways to Boost Your Net Promoter Score

Of all the metrics measured in the contact center, the Net Promoter Score (NPS) is the most telling for long-term customer loyalty. While surveys and customer satisfaction scores reveal your clientele’s feelings about products and specific service interactions, the NPS offers a comprehensive view of their sentiments regarding their overall experiences with your brand. To boost your NPS and turn your...
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