Top tips for choosing the right cloud contact centre for your business

Top tips for choosing the right cloud contact centre for your business

Top tips for choosing the right cloud contact centre for your business

Jason Roos, CEO of Cirrus, had a chat with us at Customer Contact Expo 2014 and he had some very handy tips for choosing the right vendor to take your business into the cloud.

By Vocalcom

5 Ways to Optimize Self-Service Practices

At one time, self-service meant forcing customers to perform tasks on their own without the information and support they needed. From banking to booking reservations, people were easily frustrated by complex processes and a lack of reliable human assistance. Today, savvy companies offer self-service as a means of empowering customers to help themselves with confidence and minimal effort. A global...
View Full Article