Top Tips for Contact Center Demo 2014

Top Tips for Contact Center Demo 2014

Top Tips for Contact Center Demo 2014

ICMI's Senior Analyst, Justin Robbins, shares a few tips for making the most of your time at ICMI’s Contact Center Demo & Conference | Nov 3-5, 2014.

By Vocalcom

How to Transform Contact Centers into Customer Engagement Centers

In the past, contact centers have often played a passive role in customer service, handling inquiries without necessarily taking a dominant position in a brand’s overall customer service strategy. However, modern times have radically transformed the contact center into a dynamic, proactive customer engagement center. Indeed, more and more brands are recognizing their critical role in delivering great customer experiences...
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