Toronto's Speech Analytics Pays Off

Toronto's Speech Analytics Pays Off

Toronto's Speech Analytics Pays Off

In this 30-minute video Q&A, Heather Callahan, Toronto's manager of information and business development, chats with Mila D'Antonio, editor-in-chief, 1to1 Media, about how Canada's largest city improves service, streamlines contact centers, and sees millions in savings as a result of its speech analytics investment.

By Vocalcom

Almost 70 Percent of Enterprises With Cloud Budgets Plan to Increase Spending

In today’s vast technological sea, cloud computing continues to make waves. TheInfoPro Wave 5 Cloud Computing Study focuses on IT management and decision makers in North American and European mid-to-large enterprises and points to one thing: the cloud is still here, and it’s still big. Not only did the study find that 38 percent of enterprises have a budget specifically...
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