Toronto's Speech Analytics Pays Off

Toronto's Speech Analytics Pays Off

Toronto's Speech Analytics Pays Off

In this 30-minute video Q&A, Heather Callahan, Toronto's manager of information and business development, chats with Mila D'Antonio, editor-in-chief, 1to1 Media, about how Canada's largest city improves service, streamlines contact centers, and sees millions in savings as a result of its speech analytics investment.

By Vocalcom

Revolutionizing the Virtual Call Center Experience

For an industry that keeps customer service top of mind (which should really be every industry), it is important to stay on top of the latest trends and innovations in the field. This is especially true of call centers, as one’s experience within the call center can have a direct impact on the continuation of the customer relationship. So, how...
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