Transform Better Workforce Performance into Better Business Performance with your Employee Survey

Transform Better Workforce Performance into Better Business Performance with your Employee Survey

Transform Better Workforce Performance into Better Business Performance with your Employee Survey

While many employee surveys are reporting higher engagement levels, CEB research shows that more than half of your employees are less focused on the right activities and do not feel aligned with corporate priorities. In fact, 80% of business leaders said that engagement initiatives do not drive business outcomes. HR has a unique opportunity to turn this around. Watch this video to learn how you can put your employee engagement survey to work and turn what could be a challenge into a clear advantage for your business.

By Vocalcom

6 Tips for Optimizing the Voice Channel

In the modern landscape of omnichannel customer service, the traditional voice channel remains a preferred contact channel among customers. As described in the previous blog post, many customers turn to the voice channel for the reassurance of talking to a live agent. Some customers find the channel simpler to use than others, while some may seek a personal, humanized experience...
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