Trufa - From 100 hours to 6 seconds

Trufa - From 100 hours to 6 seconds

Trufa - From 100 hours to 6 seconds

Trufa's correlation calculation initially took about a hundred hours. With SAP HANA it is down to less than six seconds. Is that revolutionary enough?

By Vocalcom

10 Tips for Exceptional Customer Service - Part 2

As described in our previous blog post, providing exceptional customer service means surpassing customer expectations. From embracing a proactive approach to engaging employees for better feedback, contact centers can better connect with their customers using a variety of different methods. Here are five more tips for delivering exceptional customer service. Empower your customers. Empower customers by giving them a full sense of...
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