Trufa - From 100 hours to 6 seconds

Trufa - From 100 hours to 6 seconds

Trufa - From 100 hours to 6 seconds

Trufa's correlation calculation initially took about a hundred hours. With SAP HANA it is down to less than six seconds. Is that revolutionary enough?

By Vocalcom

7 Essential Skills Every Call Center Agent Should Master

The definition of great customer experience may be evolving everyday, but one point remains the same: Skilled agents are always essential. As customers continue to demand authentic and humanized experiences, every brand needs to ensure that its call center agents have the proper skills to deliver excellent service. Here are seven skills every agent, through proper training, should master for...
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