Trufa's Experience on the Startup Focus Program

Trufa's Experience on the Startup Focus Program

Trufa's Experience on the Startup Focus Program

Trufa discusses how the SAP Startup Focus Program brings the best of both worlds together: the startups bring the innovations, and SAP as a global player allows startups to reach out to markets and enterprises worldwide.

By Vocalcom

Best Practices for Social Media Use in the Call Center

Over the years, call center agents have quickly moved from simple telephone solutions to e-mail, Web chat and more, and now, social media is becoming the latest go-to method of communication for consumers. In fact, it’s estimated that within five years, product-based social media interactions will be equivalent to that of phone interactions, according to DMG Consulting, with 70 to...
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