Uncovering the Customer Experience: Call Centre Example

Uncovering the Customer Experience: Call Centre Example

Uncovering the Customer Experience: Call Centre Example

http://www.responestek.com Every brand has a promise. What if delivered experience doesn't live up to the brand promise? How does your business know when this is happening and which customers it's affecting? Create visibility throughout your organization with a customer experience management platform from ResponseTek. Feature speech analytics, powered by CallMiner, gain valuable insights into the voice of your customer on a continuous basis.

By Vocalcom

The Power of Social Call Center Software this Holiday Season

Service centers have been thrown into a frenzy with the 2013 holiday season being one of the shortest experienced in years. Customers are looking for easier ways to buy gifts and inquire about the products that they have their sights set on; they’re looking toward new channels of communication to simplify previously laborious or potentially lengthier processes. As a result,...
View Full Article