Uncovering the Customer Experience: Call Centre Example

Uncovering the Customer Experience: Call Centre Example

Uncovering the Customer Experience: Call Centre Example

http://www.responestek.com Every brand has a promise. What if delivered experience doesn't live up to the brand promise? How does your business know when this is happening and which customers it's affecting? Create visibility throughout your organization with a customer experience management platform from ResponseTek. Feature speech analytics, powered by CallMiner, gain valuable insights into the voice of your customer on a continuous basis.

By Vocalcom

Need-to-Know Mobile Usage Statistics for Strengthening Contact Center Engagement

Mobile technology continues to advance, break barriers and redefine the state of customer service and engagement for the hyper-connected contact center. Managers need to be constantly aware of the ever-changing mobility landscape and the ways in which they can improve their offerings in order to achieve higher satisfaction rates. In light of this, leading industry research firm Pew Internet revealed...
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