Uncovering the Customer Experience: Call Centre Example

Uncovering the Customer Experience: Call Centre Example

Uncovering the Customer Experience: Call Centre Example

http://www.responestek.com Every brand has a promise. What if delivered experience doesn't live up to the brand promise? How does your business know when this is happening and which customers it's affecting? Create visibility throughout your organization with a customer experience management platform from ResponseTek. Feature speech analytics, powered by CallMiner, gain valuable insights into the voice of your customer on a continuous basis.

By Vocalcom

Virtual Call Center Software Means Working Home on the Holidays

While many of Vocalcom’s clients are internationally based, for those located in the United States, the fourth of July is quickly approaching. For many Americans, this means outdoor festivities, barbeques on the beach and some celebratory toasts to the day America gained its independence. Many people will be enjoying their day off to spend time with friends and family; however,...
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