Uncovering the Customer Experience: Call Centre Example

Uncovering the Customer Experience: Call Centre Example

Uncovering the Customer Experience: Call Centre Example

http://www.responestek.com Every brand has a promise. What if delivered experience doesn't live up to the brand promise? How does your business know when this is happening and which customers it's affecting? Create visibility throughout your organization with a customer experience management platform from ResponseTek. Feature speech analytics, powered by CallMiner, gain valuable insights into the voice of your customer on a continuous basis.

By Vocalcom

Nobody Likes a Tiresome Telemarketing Campaign

Every day, we hear of telemarketing tragedies involving the abused or overzealous use of telemarketing software for soliciting prospects and making sales. Just do a simple Google Web search and the results will speak for themselves. Of course – as we all know – prospective customers feel disrespected and taken advantage of when this happens. No one likes it when...
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