Update Process Enhancements with Microsoft Dynamics CRM Online 2015 Update

Update Process Enhancements with Microsoft Dynamics CRM Online 2015 Update

Update Process Enhancements with Microsoft Dynamics CRM Online 2015 Update

In this short video, you will learn about the enhancements we have done in the CRM Online Update process with the upcoming Microsoft Dynamics CRM Online 2015 Update. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx, and http://go.microsoft.com/fwlink/?LinkId=394323.

By Vocalcom

Omnichannel is the Key to a Seamless Customer Experience

It seems that many brands nowadays are taking an omnichannel approach by embracing social media, SMS, chat, email, and video in addition to the traditional voice channel. Taking this approach, however, is not quite the same as delivering an optimized omnichannel experience. Accenture reports that 65% of consumers are frustrated by inconsistent experiences across channels, while Forrester further reports that...
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