Update Process Enhancements with Microsoft Dynamics CRM Online 2015 Update

Update Process Enhancements with Microsoft Dynamics CRM Online 2015 Update

Update Process Enhancements with Microsoft Dynamics CRM Online 2015 Update

In this short video, you will learn about the enhancements we have done in the CRM Online Update process with the upcoming Microsoft Dynamics CRM Online 2015 Update. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx, and http://go.microsoft.com/fwlink/?LinkId=394323.

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Part 2 - A Blueprint for Your Future Unified Contact Center

The traditional brick-and-mortar call center of yester-year is no more. In place of ergonomic call center furniture and hundreds of agents is the virtual call center—an off-premises customer support division that is vastly more “intelligent” then it was in past years. Last week, we explored the rise of the “intelligent call center,” or a center featuring best-in-breed call center software...
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