Update Process Enhancements with Microsoft Dynamics CRM Online 2015 Update

Update Process Enhancements with Microsoft Dynamics CRM Online 2015 Update

Update Process Enhancements with Microsoft Dynamics CRM Online 2015 Update

In this short video, you will learn about the enhancements we have done in the CRM Online Update process with the upcoming Microsoft Dynamics CRM Online 2015 Update. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx, and http://go.microsoft.com/fwlink/?LinkId=394323.

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Gamification in the Contact Center: A Motivator for Agent Success

In the business world, keeping customers satisfied is indeed a major key to success. However, one should not ignore the fact that employee motivation plays a large role in creating customer satisfaction. In the contact center industry, agents play a significant role in fostering and maintaining customer satisfaction, and one of the major current trends in the industry focuses on...
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