Using Power BI with Microsoft Dynamic CRM 2015

Using Power BI with Microsoft Dynamic CRM 2015

Using Power BI with Microsoft Dynamic CRM 2015

Learn how Power BI (Business Intelligence) combines the power of Excel and Outlook 365 with Microsoft Dynamics CRM 2015 to become a great platform for data analysis and visualization. In this video Narinder Singh also goes over CRM 2015 workbooks to help you understand the value of visualizing and analysing business data with Power BI. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx, and http://go.microsoft.com/fwlink/?LinkId=394323

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The Wait is Over: Callbacks are Key to Efficient Customer Service

Customer service has evolved beyond the days of only calling for support, as modern-day customers may typically choose from multiple channels for service. Despite the choice in channels, voice certainly remains a preferred channel for support—especially when service situations become complex. An American Express study found that 46% of customers prefer to talk to customer service agents over the phone...
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