Vets in Tech: From Service to Salesforce

Vets in Tech: From Service to Salesforce

Vets in Tech: From Service to Salesforce

Veterans Workshop is putting blind, deaf, paralyzed and combat-wounded vets back to work by training them to be Salesforce Certified Admins and Developers. Hear powerful stories from veterans who went from unemployed to managing IT operations for major organizations.

By Vocalcom

Top 10 Customer Engagement Trends for 2016 - Part 1

With the arrival of a new year, contact centers are set to experience shifts in customer engagement strategy. While many of the trends to be expected in 2016 closely mirror current ones, the ways in which technologies are implemented, agents train for and deliver service, and consumers choose to interact with their preferred brands will emphasize greater personalized attention and...
View Full Article