Vonage Shares its Secrets for Becoming "America's Favorite Service Team

Vonage Shares its Secrets for Becoming "America's Favorite Service Team

Vonage Shares its Secrets for Becoming "America's Favorite Service Team

Vonage is one of those rare companies committed to providing excellent service to each and every one of its customers, and its efforts haven't gone unnoticed. In this 30-minute webcast, Rob Sutton, VP of global operations, customer care at Vonage, chats with 1to1 Media Editor-in-Chief Mila D'Antonio, about the strategies that helped elevate Vonage to customers' preferred service organization in the telecommunications industry.

By Vocalcom

Live Chat Delivers Excellent Customer Service

Digital customer service is mainstream nowadays, with customers able to contact businesses through more touchpoints than ever before. However, the way in which these channels are used and eventually ranked for preference by consumers seems to change as rapidly as the technology driving them. Social media is more popular than ever with customers, but live chat-whether it be textual, audio,...
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