Vonage Shares its Secrets for Becoming "America's Favorite Service Team

Vonage Shares its Secrets for Becoming "America's Favorite Service Team

Vonage Shares its Secrets for Becoming "America's Favorite Service Team

Vonage is one of those rare companies committed to providing excellent service to each and every one of its customers, and its efforts haven't gone unnoticed. In this 30-minute webcast, Rob Sutton, VP of global operations, customer care at Vonage, chats with 1to1 Media Editor-in-Chief Mila D'Antonio, about the strategies that helped elevate Vonage to customers' preferred service organization in the telecommunications industry.

By Vocalcom

5 Ways to Stimulate Customers with Video

Social media and live chat have transformed customer service in recent years for a compelling reason: they often use visual components. Isn't a tweet or Facebook post more compelling with a photo attached? Or better yet, a video? A report from Zabisco found that 90% of information transmitted to the brain is visual and is processed at a rate that...
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