Wake Up From the Customer Service Nightmare

Wake Up From the Customer Service Nightmare

Wake Up From the Customer Service Nightmare

We’ve all experienced customer service nightmares. Don’t let them happen to your customers. Solve customer problems on the first call to increase customer satisfaction and advocacy.

By Vocalcom

Just How Accurate was the Prediction of Predictive Dialing Technology?

Once upon a time, predictive dialer technology was an idea of fiction. Today, it is an indispensable asset to businesses managing inbound and outbound calls. Yet the call service software no longer resembles the primitive equipment it once was. In fact, it doesn’t even require physical hardware anymore. As this age-old article (published in the forever-ago year of 1999) foretold,...
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