Webinar: Conquering the New Battleground for Customer Loyalty

Webinar: Conquering the New Battleground for Customer Loyalty

Webinar: Conquering the New Battleground for Customer Loyalty

Devin Poole, Executive Advisor at CEB, and Duke Chung, Founder of Parature discuss important research findings and paradigm shifts outlined in “The Effortless Experience,” by CEB, the leading member-based advisory company. More info here: www.dynamicscafe.com

By Vocalcom

The Social Media Battle Rages On - Call Centers, Customer Service and More

While many call centers are still working to fully integrate Facebook and Twitter into to their multi-channel service options, social media avenues only continue to widen and strengthen. Just a few of the up-and-coming applications and networks to keep an eye on are Snapchat, WhatsApp, Line, Tumblr, Instagram, Pinterest, Kakao and Reddit.   While a service like Snapchat – in...
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