Webinar: Customer Care Everywhere

Webinar: Customer Care Everywhere

Webinar: Customer Care Everywhere

Learn how to leverage knowledge, empower customers, and provide care everywhere from John Seeds, Marketing Director at Parature. To learn more, visit www.dynamicscafe.com.

By Vocalcom

Is Facebook Slipping as a Top Customer Service Channel?

Are all of the reports about how advantageous Facebook is for customer engagement just one big lie? Businesses everywhere have been happily bouncing upon the social media springboard to gain leads, secure sales and, most importantly, establish stronger relationships with their customers. While social media is a strong and growing way to connect with customers, research shows that there may...
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