Webinar Enablement in Microsoft Dynamics Marketing

Webinar Enablement in Microsoft Dynamics Marketing

Webinar Enablement in Microsoft Dynamics Marketing

One way to develop a closer connection with your customers is through online webinars. With Microsoft Dynamics Marketing 2015 Update, you can create online webinars in your marketing campaigns using your existing Lync On-Prem service. Watch this video to see how you can leverage the new webinar capability in a marketing campaign. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx, and http://go.microsoft.com/fwlink/?LinkId=394323.

By Vocalcom

Why You Need CTI Screen Pops for Delivering Customer Excellence

The advanced kind of call center software that you’re on the hunt for should integrate multiple features. One component that’s especially beneficial is screen pops – a window that appears on a call center agent’s desktop that displays different information based on whether the call is inbound or outbound. A screen pop is able to appear on the agent’s desktop...
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