Webinar: Getting Started with Contacts and Organizations

Webinar: Getting Started with Contacts and Organizations

Webinar: Getting Started with Contacts and Organizations

Webinar: Getting Started with Contacts and Organizations

By Vocalcom

The Secret to Faster First Call Resolution is No More

Cost per contact (CPC) is the call center’s most volatile operating expense. The longer the average talk time, and the higher the number of times the customer must interact before getting a resolution, the more expensive the call’s resolution. It’s a relatively simple concept. CPC is also the metric with the most potential for improvement; therefore, the software that helps...
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