Webinar on Business Outcome Planning - Strategies and Best Practices for Co Creating V

Webinar on Business Outcome Planning - Strategies and Best Practices for Co Creating V

Webinar on Business Outcome Planning - Strategies and Best Practices for Co Creating V

Join The Chapman Group’s President and CEO, Dennis Chapman Sr., for a discussion on best practices and strategies related to business outcome planning. Business outcome planning is a relationship engagement process established for a customer and supplier to engage more intimately and focus on co-creating solutions to current / future challenges and opportunities. Topics to be discussed include: - A definition of business outcome planning - Best practices for facilitating the collaborative process - Creating mutually understood and shared economic value - Performance metrics and scorecards

By Vocalcom

New Research Reveals the Growing Role of Cloud Analytics for Gaining Customer Insight

Many call center managers and leaders are well aware of the benefits and competitive advantages afforded by predictive technology, including predictive analytics and dialers. But now, new research is showing that taking this technology to the cloud – such as cloud predictive analytics or a hosted predictive dialer – will yield even better results, especially when it comes to gaining...
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