Webinar on Business Outcome Planning - Strategies and Best Practices for Co Creating V

Webinar on Business Outcome Planning - Strategies and Best Practices for Co Creating V

Webinar on Business Outcome Planning - Strategies and Best Practices for Co Creating V

Join The Chapman Group’s President and CEO, Dennis Chapman Sr., for a discussion on best practices and strategies related to business outcome planning. Business outcome planning is a relationship engagement process established for a customer and supplier to engage more intimately and focus on co-creating solutions to current / future challenges and opportunities. Topics to be discussed include: - A definition of business outcome planning - Best practices for facilitating the collaborative process - Creating mutually understood and shared economic value - Performance metrics and scorecards

By Vocalcom

7 Customer Engagement Trends to Follow in 2017

Customer engagement experienced quite an evolution in the past year. New technologies paved the way for both seamless and increasingly innovative customer experiences, redefining the role of human agents in customer service. But the power of the personal touch is still essential: In 2017, customer engagement will be marked by a need to balance the cutting-edge technologies that drive optimized...
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