Webinar Series Recap & Strategic Planning for 2015

Webinar Series Recap & Strategic Planning for 2015

Webinar Series Recap & Strategic Planning for 2015

SERIES RECAP: As you start planning for 2015, it’s more important than ever to develop real relationships with your customers—creating customer journeys like never before. Over the past 5 months, we hope you were inspired to make the most out of every customer interaction of the customer lifecycle by creating personalized, cross-channel customer journey that will deliver an exceptional brand experience! On December 4th, join Joel Book as he recaps the webinar series and delivers the top 5 things you need to keep in mind when planning for a successful new year.

By Vocalcom

Is Your Contact Center Evolving into a Relationship Center?

Everything evolves. It’s a simple fact of existing, and this is no different for businesses, customers or contact centers. In fact, one of the more important aspects of maintaining a successful business is to not just evolve, but to do so consciously and in tandem with clients (if not in a way that anticipates their evolution). In a society where...
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