[Webinar] The Profile of a Best in Class Strategic Account Manager SAM

[Webinar] The Profile of a Best in Class Strategic Account Manager SAM

[Webinar] The Profile of a Best in Class Strategic Account Manager SAM

Many strategic account management programs are derived from an organization’s successful sales operation. These organizations believe that those sales/account representatives who were responsible for major account acquisition and/or exponential revenue growth with existing accounts will also be the best candidates for leading a strategic account program to success. The challenge is that this is not necessarily the case: the best sales people do not always make the best strategic account managers (SAMs)… On this webinar, Dennis Chapman Sr. will outline the profile of a best in class SAM with supporting criteria that defines the 5 distinct elements from which you can rate, and benchmark a strategic account manager’s performance. 1. Behaviors 2. Competency and Attitude 3. Skills 4. Style 5. Intangibles

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Securing the Contact Center with PCI DSS Compliance

With the numerous interactions customer service agents handle day to day, contact centers are entrusted with handling volumes of personal and sensitive customer data—namely, their credit card information. Yet notable incidents such as American retailer Target's massive data breach in 2013, which compromised the credit and debit card information of 40 million customers, and the most recent Apple Pay fraud...
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