[Webinar] The Profile of a Best in Class Strategic Account Manager SAM

[Webinar] The Profile of a Best in Class Strategic Account Manager SAM

[Webinar] The Profile of a Best in Class Strategic Account Manager SAM

Many strategic account management programs are derived from an organization’s successful sales operation. These organizations believe that those sales/account representatives who were responsible for major account acquisition and/or exponential revenue growth with existing accounts will also be the best candidates for leading a strategic account program to success. The challenge is that this is not necessarily the case: the best sales people do not always make the best strategic account managers (SAMs)… On this webinar, Dennis Chapman Sr. will outline the profile of a best in class SAM with supporting criteria that defines the 5 distinct elements from which you can rate, and benchmark a strategic account manager’s performance. 1. Behaviors 2. Competency and Attitude 3. Skills 4. Style 5. Intangibles

By Vocalcom

The Importance of Giving the Customer a Voice

Oftentimes, customers think that their comments go unheard – filtered to some dark, lost and frightening place – because they don’t know when a company has incorporated their feedback. It can be difficult to assure customers that their helpful suggestions for improvement to your products, services and more have been carefully and thoroughly considered. Of course, this is where heightened...
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