[Webinar] The Profile of a Best in Class Strategic Account Manager SAM

[Webinar] The Profile of a Best in Class Strategic Account Manager SAM

[Webinar] The Profile of a Best in Class Strategic Account Manager SAM

Many strategic account management programs are derived from an organization’s successful sales operation. These organizations believe that those sales/account representatives who were responsible for major account acquisition and/or exponential revenue growth with existing accounts will also be the best candidates for leading a strategic account program to success. The challenge is that this is not necessarily the case: the best sales people do not always make the best strategic account managers (SAMs)… On this webinar, Dennis Chapman Sr. will outline the profile of a best in class SAM with supporting criteria that defines the 5 distinct elements from which you can rate, and benchmark a strategic account manager’s performance. 1. Behaviors 2. Competency and Attitude 3. Skills 4. Style 5. Intangibles

By Vocalcom

Strengthening the Connections in Your Call Center

As an increasing number of multichannel options become available to call center agents and consumers alike, it’s important that each method work as efficiently as the next so that customers are able to transition, for example, from a mobile app to a voice solution without having to repeat the entire process all over again. Whether speaking to a call center...
View Full Article