WebRTC: Creating Incredible Customer Experiences

WebRTC: Creating Incredible Customer Experiences

WebRTC: Creating Incredible Customer Experiences

Create incredible customer experiences with WebRTC. www.macadamian.com/webrtc Connect with us today to learn how this fast-emerging technology can place your business ahead of the competition. Engage your customers as never before: live, interactive, and in the moment. Web Real-Time Communication (WebRTC) technology enables video, voice and text communications, as well as screen-sharing, between Internet browsers -- without the trouble of proprietary software plug-ins. Macadamian offers a complete range of WebRTC services including product strategy, user experience research, and software design and development. Please visit www.macadamian.com/webrtc or call us now 1-877-779-6336.

By Vocalcom

The 'Perceived' Demise of E-mail: Fact or Fiction

It’s indisputable that many in the call center industry have been putting an emphasis on the need to utilize social media sites, such as Facebook and Twitter. While this is good and well (social media is pinned as being the future of customer service) this enthusiasm for new outlets could easily be construed as a dismissal of previous standards, such...
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