WebRTC Use Cases

WebRTC Use Cases

WebRTC Use Cases

Learn about use cases for WebRTC from Jim Machi from his keynote speech at WebRTC Expo V.

By Vocalcom

Study Shows Social Media on the Rise in Contact Centers

As social media use continues to grow amongst consumers, call centers are no longer able to sit back and watch. Although social media was reported to be a lower priority this year in terms of call center solutions, a recent study by Deloitte Consulting indicates that this is no longer proving true. In fact, its use in the contact center...
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