Welcome to the Customer Success Platform

Welcome to the Customer Success Platform

Welcome to the Customer Success Platform

In today's world, every industry is being disrupted and speed is the new currency of business, In order to stay ahead, Salesforce introduces the Customer Success Platform, allowing your business to connect to customers in a whole way.

By Vocalcom

5 Tips for Achieving First Contact Resolution

While technology fuels a constant evolution in customer service practices, certain customer priorities do not change: A need for quick and in-depth service. For this reason, first contact resolution, or FCR, remains a critical metric for contact centers to monitor. According to the Customer Experience Executive Report by CCW Digital, 70% of customers consider FCR the most important factor when...
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