What Comes After CRM?

What Comes After CRM?

What Comes After CRM?

So you’ve decided to refocus on your customers. You’ve invested in CRM and seen your sales productivity, contact center efficiency, and marketing effectiveness go through the roof. Fantastic! But does that make you a truly customer-centric company? Join us to learn what it means to have a completely customer-focused business model, how leading companies in media, technology, telecom, manufacturing, and retail are reinventing their fundamental business platforms, and how to rethink your commerce, billing, and finance processes to build long-term, valuable customer relationships.

By Vocalcom

The Three I's of Predictive Dialing Technology

By now, contact center managers have no doubt heard about the benefits of predictive dialer technology. For those who are still in the dark, let’s take a look at some of the most common benefits of the offering, as well as take an appreciative look at the next step in such technology: the hosted predictive dialer. Increase Call Volume Automatically...
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