What Comes After CRM?

What Comes After CRM?

What Comes After CRM?

So you’ve decided to refocus on your customers. You’ve invested in CRM and seen your sales productivity, contact center efficiency, and marketing effectiveness go through the roof. Fantastic! But does that make you a truly customer-centric company? Join us to learn what it means to have a completely customer-focused business model, how leading companies in media, technology, telecom, manufacturing, and retail are reinventing their fundamental business platforms, and how to rethink your commerce, billing, and finance processes to build long-term, valuable customer relationships.

By Vocalcom

The Importance of Social Technology in the Call Center

One of the biggest game-changes in the call center world has been the rise of social technology. These changes facilitate consumers in not just dealing with specific issues and concerns, but also in allowing them to interact with conversations about a company’s product offerings, future developments in technology, and next steps from year to year. The ability to build relationships...
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