What Comes After CRM?

What Comes After CRM?

What Comes After CRM?

So you’ve decided to refocus on your customers. You’ve invested in CRM and seen your sales productivity, contact center efficiency, and marketing effectiveness go through the roof. Fantastic! But does that make you a truly customer-centric company? Join us to learn what it means to have a completely customer-focused business model, how leading companies in media, technology, telecom, manufacturing, and retail are reinventing their fundamental business platforms, and how to rethink your commerce, billing, and finance processes to build long-term, valuable customer relationships.

By Vocalcom

Call Center Agent Collaboration - What You Need to Know

In any organization that discusses and handles any number of clients, the importance of call center software cannot be understated. However, this shouldn’t be considered a benefit that is only seen from the client’s side. The benefits that this software offers agents and enterprises that successfully integrate it is just as, if not more, important. The possibilities and opportunities provided...
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