What Do CIOs Really Care About?

What Do CIOs Really Care About?

What Do CIOs Really Care About?

What keeps the average CIO awake at night? This year, it’s data security, cloud services and the network. A handful of Avaya’s top technologists headed to the CIO Forum in San Francisco to meet one-on-one with Silicon Valley CIOs, listen to their business challenges and share Avaya’s vision for engagement everywhere.

By Vocalcom

The Rising Dominance of Messaging Apps for Customer Service

Customer service practices are always evolving, often due to new technologies that simplify and enhance the customer experience. Yet, with the hot new trend of conversational commerce, familiar names are surfacing as prime channels for customer engagement. The development of chat bots for customer service is certainly a technological advancement, but the platforms that host them are anything but new....
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