What Do CIOs Really Care About?

What Do CIOs Really Care About?

What Do CIOs Really Care About?

What keeps the average CIO awake at night? This year, it’s data security, cloud services and the network. A handful of Avaya’s top technologists headed to the CIO Forum in San Francisco to meet one-on-one with Silicon Valley CIOs, listen to their business challenges and share Avaya’s vision for engagement everywhere.

By Vocalcom

Part 1 - A Blueprint for Your Future Unified Contact Center

While staffing your call center with capable, intellectual and goal-oriented agents is without a doubt important, today, you no longer have a competitive edge if your agents solely boast superior call management skills. Nowadays, you need to have an intelligent contact center supported by best-in-breed call center software capable of handling every type of customer request – no matter the...
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