What Does It Mean To Be Customer Obsessed

What Does It Mean To Be Customer Obsessed

What Does It Mean To Be Customer Obsessed

Forrester Chief Research Officer, Cliff Condon shares why it is important for CIOs and CMOs to partner together and be the advocates for focusing on their customers in order to help their firms be customer obsessed to win in the Age of the Customer. Learn more about the impact of technology on your customers: https://solutions.forrester.com/age-of-the-customer

By Vocalcom

The Virtual Solution to the Temporary Employee Challenge

With hurricane season in full swing and the holidays right around the corner, call center managers’ minds are on staffing. If you’re part of this group, you may be asking yourself: When should I start to scale up or down? Do I have enough trained agents? What if I have to close the contact center due to inclement weather and...
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