What Does It Mean To Be Customer Obsessed

What Does It Mean To Be Customer Obsessed

What Does It Mean To Be Customer Obsessed

Forrester Chief Research Officer, Cliff Condon shares why it is important for CIOs and CMOs to partner together and be the advocates for focusing on their customers in order to help their firms be customer obsessed to win in the Age of the Customer. Learn more about the impact of technology on your customers: https://solutions.forrester.com/age-of-the-customer

By Vocalcom

The Secret to Faster First Call Resolution is No More

Cost per contact (CPC) is the call center’s most volatile operating expense. The longer the average talk time, and the higher the number of times the customer must interact before getting a resolution, the more expensive the call’s resolution. It’s a relatively simple concept. CPC is also the metric with the most potential for improvement; therefore, the software that helps...
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