What I get from Convergence (Andrea Hall)

What I get from Convergence (Andrea Hall)

What I get from Convergence (Andrea Hall)

Past attendees share their perspectives on some of the most valuable aspects of Convergence. To learn more about Convergence, or to register, visit - http://www.microsoft.com/en/convergence/atlanta15/.

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A Unified, Cloud Facility Is A Contact Center Leader's Dream

By its nature, a cloud contact center is a large beast to manage. There are many aspects to the technology and, in order for the contact center to run efficiently and successfully, each part of needs to work together as one single, cohesive unit. In maintaining a fully functional, unified and revenue-generating cloud facility, the goal of any contact center...
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