What I get from Convergence (Dave Hatker)

What I get from Convergence (Dave Hatker)

What I get from Convergence (Dave Hatker)

Past attendees share their perspectives on some of the most valuable aspects of Convergence. To learn more about Convergence, or to register, visit - http://www.microsoft.com/en/convergence/atlanta15/.

By Vocalcom

5 Ways to Use IVR Systems to Drive Great Customer Experiences

Automated customer service is increasingly becoming the future of customer experience. As customers continue to seek timesaving options that still deliver efficient service, brands are challenged to meet such demand with advanced technology and optimized contact center practices. One such practice is the adoption of IVR systems, or interactive voice response, which are essentially telephony menu systems that use either...
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