What I get from Convergence (Dave Hatker)

What I get from Convergence (Dave Hatker)

What I get from Convergence (Dave Hatker)

Past attendees share their perspectives on some of the most valuable aspects of Convergence. To learn more about Convergence, or to register, visit - http://www.microsoft.com/en/convergence/atlanta15/.

By Vocalcom

The Importance of Supporting Self-Service

Call center managers should be on the hunt for advanced interactive voice response (IVR) support in their call center software because so much of a customer’s experience is handled by the customers themselves. While on the surface this may appear to be a cold business move, research shows that utilizing IVR technology has become the preference of many clients. In...
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