What-If Analysis using Excel with CRM Online 2015 Update 1

What-If Analysis using Excel with CRM Online 2015 Update 1

What-If Analysis using Excel with CRM Online 2015 Update 1

Find out how to analyze your data and transform it into meaningful knowledge with Microsoft Dynamics CRM 2015 Update 1 Excel integration. Jason Hui walks you through exporting CRM data to Excel without data formats getting lost in translation. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx and http://go.microsoft.com/fwlink/?LinkId=394323

By Vocalcom

Driving a Seamless Customer Experience Combining Salesforce and Vocalcom Cloud Customer Contact Technology

Contact center agents handle tremendous amounts of customer data on any given day, using this information to deliver excellent customer service while representing brands in a knowledgeable manner. These employees therefore need access to data-rich software that allows them to interact with customers in the most efficient way possible. The solution? CRM, or customer relationship management, software. With an optimum...
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