What is Macadamian doing for World Usability Day 2014?

What is Macadamian doing for World Usability Day 2014?

What is Macadamian doing for World Usability Day 2014?

This year’s World Health Usability Day theme is engagement and at Macadamian we know very well that engagement is directly tied to user experience. Technology, products and services are usable when they engage people. What are you doing for World Usability Day?

By Vocalcom

Transitioning to a Multi-Channel Call Center Approach Isn't Always That Easy

Customers today continue to demand more – including more responsive service and in more ways than just voice. In fact, according to Econsultancy’s Multichannel Retail Survey, 39 percent of participants said that it is “very important” to be able to interact with companies using different channels. Engaging via a cross-channel interaction builds on customer behavior both past and current. Today,...
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