What is unique about Omnistream's SILK with SAP HANA?

What is unique about Omnistream's SILK with SAP HANA?

What is unique about Omnistream's SILK with SAP HANA?

The Omnistream solution: Chinese retailers have experienced massive growth in the last five years. They have incurred a lot of infrastructure debt as a result (eg a beauty retailer who grew via acquisitions now owns hundreds of POS systems). The Omnistream mission is to enable specialty retailers to bring a VIP experience to their customers without having to overhaul their fragmented systems. The plug and play engine which runs on SAP HANA allows retailers to bring the following benefits to all point-of-purchases instantly.

By Vocalcom

The Relationship Between Agile and Multi-Channel Service

So much emphasis has been placed on strengthening multi-channel service within the contact center that some business execs are forgetting about the importance of providing agile service. Why is it important that they remember both? Because your customers want both…and they’re not willing to compromise. In fact, 89 percent of your customers are likely to consider your competition if they...
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