What skillsets are needed in today's digital world? With Shannon Lee

What skillsets are needed in today's digital world? With Shannon Lee

What skillsets are needed in today's digital world? With Shannon Lee

Robin Carey talks with Shannon Lee, principal at Precision Strategies, about the skillsets needed in today's digital world.

By Vocalcom

Three Must-Have Features For Strengthening Virtual Call Center Agents

Taking call center operations into the virtual realm has proven quite beneficial for business managers and contact center professionals for several reasons: significant cost savings, increased productivity and greater overall flexibility. Perhaps most notable, however, is the benefit of improved agent efficiency and increased employee satisfaction. Despite widespread initiatives for employees to work inside the office – like Marissa Mayer’s...
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