What skillsets are needed in today's digital world? With Shannon Lee

What skillsets are needed in today's digital world? With Shannon Lee

What skillsets are needed in today's digital world? With Shannon Lee

Robin Carey talks with Shannon Lee, principal at Precision Strategies, about the skillsets needed in today's digital world.

By Vocalcom

Driving Sales and Satisfaction with Live Chat

Of the numerous channels used to deliver customer service nowadays, live chat consistently leads with customers. An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful, while a U.S. Wireless Customer Care Full-Service Performance Study found that chat has become a leading contact source for customers, with 42% of customers using a live online chat...
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