What the heck is ERP? And why should small and midsize businesses know about Microsoft Dynamics

What the heck is ERP?  And why should small and midsize businesses know about Microsoft Dynamics

What the heck is ERP? And why should small and midsize businesses know about Microsoft Dynamics

What the heck is ERP? And why should you even care? This video will teach you all about the ins and outs of Enterprise Resource Planning, including finance management, business operations, and why Microsoft Dynamics ERP matters for your small or midsize business. To learn more, visit - http://www.microsoft.com/en-us/dynamics/erp-small-midsize-business.aspx.

By Vocalcom

7 Essential Tips for Reducing Average Handling Time

Time plays a key role in customer service. Customers seek meaningful yet quick responses, while companies need to deliver quality experiences while avoiding long and costly service interactions. For this reason, average handling time, or AHT, is often considered an important metric to measure in the contact center, as agents strive to offer great customer service while keeping their interactions...
View Full Article