What's making the customer contact sector so alive?

What's making the customer contact sector so alive?

What's making the customer contact sector so alive?

David Rowlands, UK Lead for Virtual Contact Centres from 8X8 talks to us at Customer Contact Expo 2014 on why he believes we are in the golden age of customer service.

By Vocalcom

Digital Customer Service Could be Your Best Disaster Recovery Plan Yet

Vocalcom is a company that takes tremendous pride in our advancements made to the digital, hosted call center. We hang our hat on offering solutions that not only support mobile and social integration, but also guarantee your business’ uptime. We also know that disasters today are commonplace, and disaster recovery (DR) and business continuity (BC) plans are becoming standard for...
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