What's making the customer contact sector so alive?

What's making the customer contact sector so alive?

What's making the customer contact sector so alive?

David Rowlands, UK Lead for Virtual Contact Centres from 8X8 talks to us at Customer Contact Expo 2014 on why he believes we are in the golden age of customer service.

By Vocalcom

Cloud-Based Call Center Software Developed for Emergencies

A smoothly functioning call center is crucial in maintaining customer satisfaction, but what about saving lives? Yes, handling customer inquiries with ease and securing sales is a must, but what about when the individual on the other end of the line is facing imminent danger? Cloud-based call center software, which hosts 9-1-1 services in a number of locations, is making...
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