What's making the customer contact sector so alive?

What's making the customer contact sector so alive?

What's making the customer contact sector so alive?

David Rowlands, UK Lead for Virtual Contact Centres from 8X8 talks to us at Customer Contact Expo 2014 on why he believes we are in the golden age of customer service.

By Vocalcom

5 Tips for Improving Customer Retention

Emotions play a significant role in customer experience, as many statistics clearly show. According to research by the Peppers & Rogers Group, 60% of customers stop engaging with a company when salespeople treat them indifferently, while 70% of customers leave a brand due to poor service. Customer retention therefore demands that companies understand the importance of making customers feel valued,...
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