What's making the customer contact sector so alive?

What's making the customer contact sector so alive?

What's making the customer contact sector so alive?

David Rowlands, UK Lead for Virtual Contact Centres from 8X8 talks to us at Customer Contact Expo 2014 on why he believes we are in the golden age of customer service.

By Vocalcom

Digital Customer Service is King Right Now

Any company that has dealt with an irate customer who was put on a long hold or whose call was dropped knows that good customer service is key to a business’ success. More specifically, it knows that responsiveness is the definition of “good service.” Your customers have the right to expect that their questions will be answered and that their...
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