What's New in CRM On Demand Release 27 - User Interface

What's New in CRM On Demand Release 27 - User Interface

What's New in CRM On Demand Release 27 - User Interface

A short overview of the new User Interface features of CRM On Demand Release 27, such as concatenated fields, maps and interactive graphic fields.

By Vocalcom

7 Essential Tips for Reducing Average Handling Time

Time plays a key role in customer service. Customers seek meaningful yet quick responses, while companies need to deliver quality experiences while avoiding long and costly service interactions. For this reason, average handling time, or AHT, is often considered an important metric to measure in the contact center, as agents strive to offer great customer service while keeping their interactions...
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