What's the best part about Convergence? (Alexander Ermakov)

What's the best part about Convergence? (Alexander Ermakov)

What's the best part about Convergence? (Alexander Ermakov)

Hear from attendees about what makes Convergence such a valuable event to attend. Learn more about Microsoft Convergence here - http://www.microsoft.com/en/convergence/.

By Vocalcom

Omnichannel is the Key to a Seamless Customer Experience

It seems that many brands nowadays are taking an omnichannel approach by embracing social media, SMS, chat, email, and video in addition to the traditional voice channel. Taking this approach, however, is not quite the same as delivering an optimized omnichannel experience. Accenture reports that 65% of consumers are frustrated by inconsistent experiences across channels, while Forrester further reports that...
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