What's the best part about Convergence? (Ashley Vukovits)

What's the best part about Convergence? (Ashley Vukovits)

What's the best part about Convergence? (Ashley Vukovits)

Hear from attendees about what makes Convergence such a valuable event to attend. Learn more about Microsoft Convergence here - http://www.microsoft.com/en/convergence/.

By Vocalcom

Customer Loyalty is a Two-Way Street

In the contact center world, it’s easy for agents to become overly concerned about how customers view them. Are they doing too much? Not enough? Helpful? Unhelpful? It turns out, though, that customer/business interaction is a two-way street. Customers are less concerned with anything lacking during their interactions with you, but rather want more control over the entire the process...
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